Ten Questions To Ask a Professional Carpet Cleaners Before You Hire Them And The Answers You Should Get.
Since you are reading this, you are at a point where you have decided to hire a Professional Carpet Cleaner. But like almost everyone else the only thing you can think to ask is “How Much is it?” and if all you are looking for is the cheapest carpet cleaning you can get that is all you need to know.
But you are here reading this so I think what you’re looking for is a real Professional Carpet Cleaner
If that’s the case, you need to know more than what the cost is if you want to get the job done right. Carpet Cleaning is one of those professions that anyone can do. They can wake up one morning and decide they are a Professional Carpet Cleaner and BAM! They are a Professional Carpet Cleaner: No training, No testing, No licenses, or anything else. The big problem is while it isn’t rocket science you do need training if you’re going to do it right. People that start cleaning carpet under that kind circumstance, generally speaking, are just doing it while they are in between jobs. That doesn’t mean they intend to do a lousy job of it. But they don’t know what they are doing. So, they can’t provide the quality carpet cleaning job you want.
Don’t get discouraged though there is more to the story
Fortunately, a lot of carpet cleaners that go into business for themselves have either had a job cleaning carpet or have received some training by the company from whom they bought their equipment. However, even in those situations, they don’t always get the proper training. So if you want a good job done, you need to know what to ask.
So here is a list of questions to ask, the answers you should get, and the “Why” behind the question:
Do you vacuum first?
Yes. A Professional Carpet Cleaner will always use a high-quality vacuum cleaner.
Vacuuming removes the non-soluble dirt. Things like pieces of paper, Barbie doll shoes, paper clips, pieces of broken toys, etc. and helps stand the fibers up, preparing them for pretreating. Some Professional Carpet Cleaners will say their extraction machine has a vacuum. While that is true, it is not like using a vacuum cleaner. You may have noticed your vacuum cleaner has a beater bar that makes your carpet vibrate. That vibration causes the non-soluble particulate matter to bounce into the air where the vacuum can suck it up into its bag. Professional Carpet Cleaning machines are not designed to pick up the non-soluble particulates and when they do, it diminishes the amount of power they have to extract the water and dirt they are supposed to remove. Therefore, when cleaning a carpet it is essential to vacuum the carpet first with a quality vacuum cleaner.
Do you charge extra for stain removal?
No, and YES. Stain removal is a normal part of the cleaning process, and you should not pay extra for it under most circumstances. What I mean by that is when the Technician arrives and walks thought the house. Then starts saying each little stain is going to be $2 or $5 more, and they are just typical kinds of stains, then he is trying to pad the bill because he wasn’t charging enough in the first place.
However, there are some types of stains that require additional labor to remove and it is normal to charge extra to remove these stains. Some examples are Kool-aid, any dye type stain, mustard, furniture stains. It used to be typical to charge extra for Pet Stain removal but the Stain remover we have now works so well that only the most serve cases would need to be charged more for.
A Little More About Pet Stains
Recent advances in chemistry make it possible for Professional Carpet Cleaners to remove almost all pet stains with a spot cleaner that is readily available.
However, sometimes they can still be very difficult to get out because when an animal urinates on the carpet the urine is very high in alkaline, that’s why it smells like ammonia. Over time there is a chemical change and it turns acidic. That chemical change can distort or destroy the pigment in the dye of the carpet. So while it is possible to get out the urine stain, it may still look like there is a stain there because the carpet has changed color. The good news is spot dyeing the carpet back to the original color will fix that too. Of course, it is normal to charge for the spot dye service. So it just depends on how bad you want the stain out.
Are Professional Carpet Cleaners required to have a licensed?
The answer to this can tell you a lot about how a company operates. When hiring someone to do a job it is always better to hire someone with a license versus one without a license. In some states, in order to be in business, you have to have a license that you get by registering with a state agency. Oklahoma does not require a license to be a Professional Carpet Cleaner so there is no license to get. Yet, some carpet cleaners will say they are licensed in order to lend themselves a little more credibility.
Are you bonded?
Most people know that this is a question they should ask but they don’t know what “bonding ” actually is. Having a Bond means the owner of the business paid for insurance. That insurance covers the owner of the business against his employees going into someone’s house and stealing something. It does not cover the owner of the business if he were to steal something. So, if the company you use has an employee of the company do the cleaning, then they should be bonded.
Do you Pre-treat all the carpet that you are going to clean?
Yes. I have been in this industry for 31 years and I have never heard of a carpet cleaning method that does not require pretreating of the carpet. If the carpet is not pretreated it will not get as clean as it should. Pretreating is applying a chemical and allowing it to dwell on the carpet for 5 to 10 minutes or so. More dirt will be removed during cleaning, using less water. So your carpet will be cleaner and dry faster. However, this is one of those things that an unscrupulous person will use as a means to scam the consumer. See our Scam Alert page for what to look out for.
Where can I find reviews on your business?
Knowing what other people have to say about a company one of the best ways to know if they are a good company or one to avoid. But not everyone uses the same review sites. Also, keep in mind some companies have fake good reviews and others have disgruntled employees or those that wish them ill who put bad reviews up.
How Long will it take my carpets to dry?
Any good company will be able to give you an approximate time frame for the carpets to dry. There are several things that affect dry time like the weather, carpet type, fiber type, and what method of cleaning is used. We tell our clients typically the carpets will be dry in 6 to 8 hours but if we have to use the Rotovac it will take a day to dry.
What method of cleaning do you use?
There are a bunch of different ways to clean the carpet. By a large margin, Hot Water Extraction is recommended by more carpet manufacturers than any other method.
How Long should it Take?
This is of course where you just have to use your judgment to tell if they are being accurate. The length of time they spend on the job is indicative of the quality of work. The longer they are willing to spend on the job the more likely it is you’ll get a good job.
Do you guarantee stain removal?
The answer should be no. There is no way to guarantee stain removal, there are just too many different ways a carpet can be stained. Sure almost all stains come out. Mustard is the only type of stain that I have never gotten out. There is a way to get that out but it is expensive and does not always work. As far as all other stains at one point or another I have gotten them out just not ALL the time. so you really can’t guarantee it.
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Last updated 07/12/2019